Frequently Asked Questions - Online Banking
Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer, laptop, tablet, or smart phone with an Internet connection to conduct your banking online.
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, pay bills, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.
Q: Is any of my personal information stored in the Online banking product?
A: Yes, the Online Banking product stores your User ID, password and user preferences.
Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day. Each time you log in, any pending items will also be reflected in your available balance.
Q: What accounts will I be able to access through online banking?
A: You can access your checking, savings, investment and loan accounts from the Online banking service. The new system has the added ability for you to activate newly issued/reissued Ford County State Bank Debit Cards and also close your Debit Card in the event that it is lost or stolen. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: The system defaults to show the last 30 days of transactions and information. However, from Account OptionsView Transactions, you may click on Filter Transactions to adjust the amount of transactional information you would like to see.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: Can I schedule future transfers?
A: Yes, you will be able to schedule future one-time as well as future scheduled transfers and payments.
Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Will mobile app banking be available
A: : Yes! We are pleased to announce that Ford County State Bank mobile apps will be available for download in both Google Play (Android) and App Store (Apple/iOS) in August of 2016.
Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.
Q: How do I access Online Banking?
A: You must first complete the Online Banking registration form and submit it to us. Once your registration is received we will process your request. You must have an existing checking, savings or loan account before banking online.
Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.
Q: What happens if I forget or lose my password?
A: Just call or email us and we will take you through the steps needed to get back into the system immediately!